Privacy Policy

Last Updated: July 5, 2026

At GENORA, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full Name
  • Email Address
  • Shipping & Billing Address
  • Phone Number (if provided)
  • Payment Information (processed securely by our payment providers)
  • Order History
  • IP Address
  • Browser and Device Information
  • Website Usage Data through Cookies and Analytics

We do not store your complete credit or debit card information.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide shipping updates and tracking
  • Respond to customer support requests
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized transactions
  • Send promotional emails (only if you choose to receive them)

3. Payment Information

All payments are processed securely through trusted third-party payment providers.

GENORA does not store your complete payment card information.

4. Order Fulfillment

To produce and deliver your order, we may share the necessary order details (such as your name, shipping address, and product selection) with our trusted production and shipping partners and their fulfillment providers.

Your information is shared only as needed to complete your order.

5. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Personalize your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

6. Marketing Emails

If you subscribe to our newsletter, we may occasionally send you:

  • New product announcements
  • Promotions
  • Exclusive offers
  • Store updates

You can unsubscribe at any time by clicking the Unsubscribe link included in our emails.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion of your data
  • Withdraw marketing consent
  • Request a copy of the information we hold about you

To exercise these rights, please contact us using the email below.

9. Third-Party Services

Our website may use trusted third-party services such as:

  • Shopify
  • Payment Processors
  • Shipping Carriers
  • Google Analytics
  • Meta (Facebook & Instagram)

These providers have their own privacy policies governing how they handle your information.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us.

GENORA

Email: officialgenora@gmail.com

We will respond as soon as possible.