Return & Refund Policy
Last Updated: July 5, 2026
Thank you for shopping with GENORA. Every product is made especially for you after you place your order. Because of this, we kindly ask you to review our return policy before making a purchase.
Returns
As all items are made-to-order, we do not accept returns or exchanges for:
- Ordering the wrong size
- Ordering the wrong color
- Change of mind
- Accidental orders
- Personal preference
Please review the product description and size guide carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged during shipping
- With a printing defect
- With a manufacturing defect
- As the wrong product
Please contact us within 30 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos showing the problem
- A brief description of the issue
After reviewing your claim, we will gladly provide a replacement or a full refund, where applicable.
Refunds
Once your request has been approved, your refund will be processed back to your original payment method.
Depending on your payment provider, refunds may take 5–10 business days to appear in your account.
Exchanges
Because every item is produced specifically for each order, we do not offer exchanges for different sizes, colors, or design selections.
Order Cancellations
Orders may only be canceled before they enter production.
Once production has started, cancellations are no longer possible.
Contact Us
If you need assistance with your order, please contact us.
Email: officialgenora@gmail.com
Our support team will respond as quickly as possible.